MPI Documentation Platform https://wiki.mpimet.mpg.de/ 2026-05-01T02:01:32+00:00 https://wiki.mpimet.mpg.de/ https://wiki.mpimet.mpg.de/lib/exe/fetch.php?media=logo.png text/html 2025-07-16T11:03:58+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:about_helpdesk&rev=1752663838&do=diff About Helpdesk E-Mail: <help-it@mpimet.mpg.de> Room: b0130 (first floor, Bundesstr. 53, 20146 Hamburg Phone: +49-40-41173-361 Fax: +49-40-41173-356 Helpdesk office hours Monday – Friday: 09:00 - 17:00 Postal address CIS – Central IT Services Max-Planck-Institute for Meteorology text/html 2023-05-24T08:04:23+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:computer_training&rev=1684915463&do=diff Computer Training As the MPI-M does not have it's own computer training facility we will use the training facilities of CEN (e.g. Geomatikum 1536). CEN-IT uses a virtual desktop environment for the training facilities which is documented here. To use these facilities you and your participants will need guest accounts in the CEN network, your MPIM/DKRZ account won't work. text/html 2024-01-19T15:50:07+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:how_to_get_support&rev=1705679407&do=diff How to get support Write us an email at <help-it@mpimet.mpg.de> with the following information: * Your name, your room number and your telephone number and, when mailing from a different account, your @mpimet.mpg.de email address. * The name and operating system (and the version of the text/html 2026-04-24T12:05:18+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:onboarding&rev=1777032318&do=diff IT onboarding for new employees and guests If you need assistance with any of the following topics or if you feel that some information is missing, please contact the Helpdesk. Before you get started, you should complete the initial setup of your work device (e.g. completing macOS Setup on your Macbook). text/html 2025-03-28T13:45:28+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:regulations&rev=1743169528&do=diff Regulations Regulations for Use of IT Facilities The complete document is available in the MAX intranet: Regulations for Use of IT Facilities at the MPI for Meteorology Simplified overview of time limits Simplified overview of time limits within the Regulations for Use: Expiration for rights of use with the end of your legal relationship with the MPI-M (end of contract) text/html 2025-05-11T18:48:03+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:remotesupport&rev=1746989283&do=diff Remote Support If you need help you can activate Anydesk, a software that allows the helpdek temporary to access your computer from remote. Anydesk is pre-installed on every Windows computer administrated by CIS. There is one Anydesk-icon on your desktop. text/html 2019-02-06T10:21:12+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:requests&rev=1549448472&do=diff Request Tracker The Request Tracker is our trouble ticket system. You can create new requests by sending an email to help-it@mpimet.mpg.de. There are some rules on composing requests. The DO's and DON'Ts, when writing a mail to help-it In case you have a problem which is IT related and not already explained by this Wiki please write a mail to text/html 2019-02-06T10:21:14+00:00 Anonymous (anonymous@undisclosed.example.com) https://wiki.mpimet.mpg.de/doku.php?id=local_it:help_it:start&rev=1549448474&do=diff Help-it@mpimet.mpg.de Welcome to the IT support of MPI-M. If you can't find answers in the wiki: * please contact our Helpdesk to get support * or you are welcome to write down the Information by yourself if you have the answers Perform a search only in this namespace. To perform a global search in the whole wiki use the search field in the upper right corner. More Tipps on help_it index