How to get support

Write us an email at help-it@mpimet.mpg.de with the following information:

Your name, your room number and your telephone number and, when mailing from a different account, your @mpimet.mpg.de email address.
The name and operating system (and the version of the OS) of the machine you are working on.
A detailed description of your request – if you get error messages from your system please include them in your email.
A description of what you did before and when the problem occurred.
A description of the things you tried to solve the problem.
If we need to look at your computer from remote, please start the Remote Support software.

Your email is stored in our request tracking system and will be processed by the Helpdesk.