Request Tracker

The Request Tracker is our trouble ticket system.
You can create new requests by sending an email to help-it@mpimet.mpg.de.

There are some rules on composing requests.

In case you have a problem which is IT related and not already explained by this Wiki please write a mail to help-it.

Please DO provide in your mail as much of the following information as possible:

• Your name, your room number and your telephone number and, when mailing from a different account, your own e-mail address.
• The name and operating system (and the version of the OS) of the machine you are working on.
• A detailed description of what goes wrong. Plus error messages the system shows to you.
• A description of what you did before and when the problem occurred.
• A description of the things you tried to solve the problem.

We use a web interface to view your requests. It shows all previous mails you have sent and all our replies, so there is no need to quote them.

Please DO NOT do a couple of things:

• do not make full quotes (complete citations) of our mails when you reply. If necessary please quote only the (small) part you refer to.
• do not use very long signatures as they make the request tracking system confusing.

Thank you for your cooperation!