====== Remote Support ======

If you need help you can activate Anydesk, a software that allows the helpdek temporary to access your computer from remote.


Anydesk is pre-installed on every **Windows computer administrated by CIS**. \\
There is one Anydesk-icon on your desktop. \\
You can click it and **proceed with step 3**. \\

Otherwise start with step 1.


<WRAP  round box 80%>
  - Download the software below, choose your operating system
  - Execute the downloaded application
  - Tell us your ID via [[local_it:help_it:about_helpdesk|telephone]]
  - Make sure you are "Ready to connect" (status in the top left corner)
</WRAP>

===== Download =====
Please download the Quicksupport application here:
  * **Windows** https://my.anydesk.com/download/VrB3KQDm/anydesk_QS_win.exe
  * **Linux** https://my.anydesk.com/download/16SlIGzh/anydesk_QS_lin.tar.gz
  * **Mac** https://my.anydesk.com/download/zNM4mBRa/anydesk_QS_mac.dmg


====== MacOS Troubleshooting ======

===== Security Permissions on macOS =====
<WRAP round important>
**AnyDesk may only receive sessions when Accessibility and Screen Recording permission is granted by the macOS system.\\ \\

Add AnyDesk to trusted apps in order to work correctly:[[https://support.anydesk.com/knowledge/security-permissions-on-macos | Security Permissions on macOS]]**
</WRAP>
===== Anydesk can't be opened because Apple cannot check it for malicious software =====
Sometimes Anydesk can't be checked for malicious software and you need to override your Mac security settings to open it.\\ \\ 
If Anydesk fails to open, it will appear in **System Preferences > Security & Privacy**, under the **General** tab. Click **Open Anyway** to confirm your intent to open the app.\\ \\ {{:local_it:help_it:anydesk_override_security_privacy.png?nolink&600}}\\ **Anydesk is now saved as an exception to your security settings, and you can open it in the future by double-clicking it.**